Privacy Policy

Effective Date: 07/10/2024

At Daw Global Limited ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.

1. What Information We Collect

We collect personal information that you provide to us directly or through our website, including:

• Personal Identification Details: Name, email address, postal address, phone number

• Financial Information: Bank details, income, tax information, transaction history

• Identification Numbers: National Insurance Number, passport number, or other government-issued identifiers

• Employment and Company Details

• Website Usage Information: Cookies, IP address, and other online identifiers (see section on cookies)

We collect this information when you:

• Use our website or contact us

• Subscribe to our services, newsletters, or products

• Complete any forms or applications

• Engage with us for financial advice or other services

2. How We Use Your Information

We use your personal data to:

• Provide financial advice and services, including investment, insurance, and regulatory compliance

• Comply with legal and regulatory obligations (e.g., anti-money laundering regulations)

• Communicate with you regarding updates, changes, or new services/products

• Process transactions, verify your identity, and manage our relationship

• Improve our services by analysing website usage and user feedback

• Facilitate marketing activities, including sending relevant information (with your consent)

The legal basis for processing your personal data includes:

• Performance of a Contract: Processing is necessary to deliver the services you have requested.

• Legal Compliance: Where required to comply with legal or regulatory obligations.

• Legitimate Interest: For purposes such as improving services, ensuring network security, or marketing (where consent is not required).

• Consent: Where you have given explicit consent, such as for direct marketing or the use of non-essential cookies.

3. Sharing Your Information

We do not sell or lease your personal data to third parties. However, we may share your data with:

• Service Providers and Partners: Trusted third parties who help us deliver our services (e.g., IT service providers, payment processors)

• Legal or Regulatory Authorities: When required to comply with legal obligations, such as HMRC, FCA, or law enforcement agencies

• Other Parties: Where you have provided your explicit consent, or if necessary, to protect our legal rights

• We ensure that any third-party service providers we use are compliant with data protection laws and take appropriate steps to protect your data.

4. International Transfers

We may transfer your personal information to countries outside of the UK and European Economic Area (EEA) where data protection laws may differ. In such cases, we will ensure that appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) are in place to protect your information.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements. The retention period will depend on the nature of the information and the purposes for processing.

When your data is no longer needed, we will securely delete or anonymise it.

6. Your Data Protection Rights

Under UK data protection laws and GDPR, you have several rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.

• Correction: You can request correction of inaccurate or incomplete data.

• Erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.

• Restriction: You can request the restriction of processing under certain conditions.

• Portability: You can request to receive your personal data in a structured, commonly used format, and transfer it to another service provider.

• Objection: You have the right to object to the processing of your data for marketing purposes or other legitimate interests.

• Withdraw Consent: If processing is based on your consent, you can withdraw this at any time.

To exercise these rights, please contact us at info@dawglobal.co.

7. Cookies and Tracking Technologies

Our website uses cookies to improve your experience and analyse website traffic. Cookies are small text files stored on your device that help us understand your preferences and behaviour.

We use cookies for:

• Essential Functions: To enable website functionality and maintain security.

• Analytics: To monitor website usage and improve our services (e.g., Google Analytics).

• Marketing: To show relevant advertisements based on your browsing activity.

You can manage your cookie preferences through your browser settings, but please note that disabling certain cookies may affect your experience on our site.

8. Security of Your Information

We implement strict security measures, both physical and electronic, to protect your personal data from unauthorised access, use, or disclosure. These include encryption, secure servers, and data access control protocols.

However, no method of data transmission over the internet is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to make a complaint, please contact us at:

Daw Global Limited
48 Distillery Wharf
Regatta Lane
W6 9BF

info@dawglobal.co

If you are not satisfied with our response, you may contact the Information Commissioner's Office (ICO) in the UK.